Cancellation and Refund Policy
English translation of the current Hebrew document, version 1.0. View the Hebrew original.
In the current beta, the promotional code provides a 100% discount, so there is no paid amount to refund. You may end participation and request deletion through the service email. The following provisions apply to a separate paid purchase only if one is offered and explicitly approved.
Cancellation and Refund Policy for Mikud.AI · Effective October 10, 2026 · Version 1.0
This policy follows Israel’s Consumer Protection Law, 1981, and Consumer Protection (Cancellation of a Transaction) Regulations, 2010, and in certain cases offers more favorable terms. We do not charge cancellation fees.
1. Free pilot
There is no payment in the free pilot and therefore no refund. You may stop participating at any time by giving written notice.
2. Cancellation within 14 days of purchase
| Status at cancellation | Refund |
|---|---|
| You have not started any paid sessions | Full refund |
| You have started some paid sessions | Proportional refund for sessions not yet started |
A session is considered started when it has been opened in the system and at least one answer has been saved. For this calculation, the price per session is the sprint price divided by the number of paid sessions.
3. A fault on our side
If a fault on our side prevents meaningful use of the service and is not resolved within a reasonable time, you may choose an access extension or a proportional refund, including after 14 days.
4. Cancellation by us
If we cancel the service or the cohort you joined, you will receive a full refund for what was not provided.
5. After 14 days
After 14 days from purchase, refunds are unavailable except under Sections 3 and 4 or where otherwise required by law. We will consider access extensions in special circumstances.
6. Extended rights
Older adults, people with disabilities, and new immigrants may be entitled to a longer cancellation period under applicable law. If relevant, indicate this in your cancellation request.
7. How to cancel
1. Send a written request by email to office@c2c.org.il. Include your name, account email, and receipt number. 2. We will acknowledge the request and confirm the refund amount within two business days. 3. The refund will be made to the original payment method within 14 days of receiving the cancellation notice, and an appropriate receipt will be issued.
8. What happens to data after cancellation
Workspace access closes when cancellation takes effect. We recommend downloading your deliverables beforehand. Data is retained and deleted under the Privacy Policy, and you may request earlier deletion.